Our FAQs
Frequently Asked Questions
Need help? Check our FAQs for fast and clear information.
How do I book and pay?
Once you’re ready to book, we’ll send over an invoice and a booking agreement. A 50% deposit is usually required to secure your date, with the balance due before or on the day of the event. Payment is by bank transfer.
How much do you charge?
Every job is different, so we’ll send a tailored quote by email once we know a few details. If you have a specific budget, let us know — we’ll do our best to help. A pricing guide is available here.
Do you offer discounts for charities or not-for-profits?
Generally, no — unless the charity has directly supported our families. If you share your budget, we may be able to recommend a more affordable photographer.
What if I need to cancel or postpone?
A 50% reservation fee may be payable if not already paid. Up to 100% of the balance may be due depending on the notice period and specifics of the booking.
What types of events do you cover?
We cover conferences, AGMs, summits, keynotes, corporate events (awards, launches, networking), private celebrations (birthdays, anniversaries, engagements, mitzvahs), editorial and PR campaigns, food and drink shoots, and event setup and design.
Do you shoot headshots or portraits?
Yes — we create clean, approachable portraits for websites, LinkedIn, press, and internal use. Sessions are on-location using natural light or simple backdrops.
Do you photograph weddings?
No, we don’t cover weddings.
Do you offer videography, filming, photobooths, or on-site printing?
We don’t offer these services directly, but for existing clients we’re happy to recommend trusted providers.
Who will be my photographer?
Joel handles around 90% of bookings personally. For larger events or when he’s unavailable, we work with trusted associate photographers who match our style and standards.
When will I receive my photos?
Most shoots are delivered within 4–12 hours. If our schedule allows, we may be able to deliver the full set the next day at no extra cost. Guaranteed same-day or next-day delivery is available as a premium service. We can also provide a few key images overnight if requested.
How many photos will I get?
Expect around 60–80 fully edited images per hour of coverage, depending on the size, type, and flow of the event.
Is editing included?
Yes — basic editing (colour correction, tone, and exposure) is included. Extra retouching is available at £75/hour. Specialist editing can be outsourced at cost plus a small admin fee.
Can I get the raw files?
We typically deliver high-resolution edited JPGs. RAW files can be provided for commercial clients on request, for an additional fee.
How can I use the photos?
Our standard license includes unlimited personal, internal business, editorial, and organic PR use. For advertising or extended usage, we can upgrade your license. Copyright remains with us, in line with UK law.
Does the price include travel?
Travel costs are specified in your quote. Within London, public transport (before 10pm) is typically charged at £20 + VAT. For car or taxi travel (e.g. for transporting gear), we charge to cover actual costs. For locations outside London, travel is charged based on time and mileage.